Privacy Policy

1.1 Information You Provide Directly

When you register for a 49ji account or use our Service, we collect personal information that you voluntarily provide, including but not limited to:

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, username, and password
• Identity Verification Documents: Government-issued identification cards, passport, driver's license, proof of address, photographs for verification purposes
• Financial Information: Payment method details (GCash account, PayMaya account, bank account information, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records
• Communication Data: Messages sent through customer support, live chat conversations, email correspondence, feedback submissions
• Profile Information: Any additional information you choose to provide in your user profile or account settings

1.2 Information Collected Automatically

When you access or use the 49ji Service, we automatically collect certain information through cookies, log files, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, mobile network information
• Usage Data: Pages visited, features used, games played, bet history, session duration, click patterns, navigation paths
• Location Information: IP address, geographic location data, time zone information
• Technical Data: Browser cookies, log files, error reports, performance data, crash reports

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources including:

• Payment processors providing transaction verification and fraud prevention services
• Identity verification services confirming your identity and age
• Marketing partners providing analytics and advertising services
• Public databases and records for compliance and verification purposes

2.1 Service Provision and Account Management

We use your personal information to provide, maintain, and improve the 49ji Service:

• Create, maintain, and secure your account
• Process deposits, withdrawals, and other financial transactions
• Enable gameplay, betting, and use of casino features
• Track gaming history and account activity
• Provide customer support and respond to inquiries
• Send important service notifications and account updates

2.2 Compliance and Legal Obligations

We process your information to comply with legal and regulatory requirements:

• Verify your identity and age to comply with gaming regulations
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with anti-money laundering (AML) and know-your-customer (KYC) requirements
• Respond to legal requests and cooperate with law enforcement
• Maintain records required by gaming authorities and regulatory bodies
• Enforce our Terms and Conditions and other policies

2.3 Service Improvement and Analytics

We analyze usage data to enhance the 49ji platform:

• Understand how users interact with our Service
• Identify and fix technical issues
• Develop new features and improve existing functionality
• Optimize platform performance and user experience
• Conduct research and statistical analysis

2.4 Marketing and Communications

With your consent, we may use your information for marketing purposes:

• Send promotional offers, bonuses, and special deals
• Provide personalized recommendations based on your preferences
• Deliver targeted advertising through various channels
• Send newsletters and updates about 49ji services
• Conduct surveys and request feedback

You may opt out of marketing communications at any time by following unsubscribe instructions in our messages or adjusting your account preferences.

3.1 Lawful Processing Grounds

We process your personal data based on the following legal grounds under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform our contract with you and provide the Service you requested
• Legal Obligation: Processing required to comply with Philippine laws, gaming regulations, and other legal requirements
• Legitimate Interest: Processing necessary for our legitimate business interests, including fraud prevention, security, service improvement, and business operations
• Consent: Processing based on your explicit consent, which you may withdraw at any time

4.1 Service Providers and Partners

We may share your information with trusted third-party service providers who assist in operating the 49ji platform:

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency payment providers to process transactions
• Identity Verification Services: Third-party verification providers to confirm your identity and age
• Game Providers: Software providers whose games are featured on our platform
• Cloud Hosting Services: Infrastructure providers hosting our servers and databases
• Customer Support Tools: Service platforms enabling live chat and support ticket management
• Analytics Providers: Services helping us understand user behavior and improve our platform

These service providers are contractually obligated to protect your information and may only use it for specified purposes on our behalf.

4.2 Legal Requirements and Protection

We may disclose your information when required or permitted by law:

• To comply with legal obligations, court orders, or government requests
• To cooperate with law enforcement investigations
• To protect our rights, property, or safety, or that of our users
• To detect, prevent, or address fraud, security issues, or technical problems
• To enforce our Terms and Conditions and other agreements

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

6.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Information retained for the duration of your active account and continued use of the Service
• Closed Accounts: Certain information retained after account closure to comply with legal obligations, resolve disputes, and enforce agreements
• Financial Records: Transaction history and financial data retained for minimum periods required by Philippine law and gaming regulations
• Communication Records: Customer support interactions retained for quality assurance and dispute resolution purposes

6.2 Deletion of Data

When personal information is no longer needed for legitimate purposes and we are not legally required to retain it, we securely delete or anonymize the data. Anonymized data that cannot identify you may be retained indefinitely for analytical purposes.

7.1 Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to be informed about the collection and processing of your personal data
• Right to Access: You may request access to your personal information we hold and obtain a copy
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data under certain circumstances
• Right to Object: You may object to processing of your personal data for direct marketing or other purposes
• Right to Data Portability: You may request transfer of your data to another service provider in a structured, commonly used format
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your rights have been violated

7.2 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this Privacy Policy. We will respond to your request within thirty (30) days in accordance with Philippine law. We may require verification of your identity before processing requests to protect your personal information.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. We use cookies and similar tracking technologies to enhance your experience on the 49ji platform, understand usage patterns, and provide personalized content.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Service to function properly, including login authentication and security features
• Performance Cookies: Collect information about how you use our platform to help us improve functionality
• Functional Cookies: Remember your preferences and settings to provide a personalized experience
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

8.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can choose to block or delete cookies, though this may affect your ability to use certain features of the 49ji Service. Essential cookies cannot be disabled without impacting core functionality.

9.1 Third-Party Links

The 49ji Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

9.2 Social Media Integration

If you interact with social media features on our platform, such as sharing content or connecting your social media accounts, those platforms may collect information about your activity. Please review their privacy policies to understand how they handle your data.

10.1 Cross-Border Data Processing

While 49ji primarily operates in the Philippines, some of our service providers and technology infrastructure may be located in other countries. When we transfer your personal information outside the Philippines, we ensure appropriate safeguards are in place to protect your data in accordance with Philippine law and international standards.

11.1 Age Restrictions

The 49ji Service is strictly intended for users 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under the minimum age requirement, we will promptly delete that information.

11.2 Parental Responsibilities

Parents and guardians should monitor their children's internet usage and ensure minors do not access online gaming platforms. If you believe we have collected information from a minor, please contact us immediately so we can take appropriate action.

12.1 Policy Updates

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through email, platform notifications, or other appropriate means. The "Last Updated" date at the beginning of this Privacy Policy indicates when it was last revised.

12.2 Continued Use

Your continued use of the 49ji Service following notification of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13.1 Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]

Subject Line: Privacy Inquiry / Data Protection Request

We will respond to all legitimate requests within thirty (30) days in accordance with Philippine data protection law.

13.2 National Privacy Commission

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph